Skip to main navigation.

Limited English Proficiency

 

Overview

NFEC is required under Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency”, to provide limited English speaking individuals with additional resources. Listed at this site are the various resources offered to Limited English Proficiency (LEP) individuals by NFEC.

 

NFEC’s Limited English Proficiency Plan

A PDF version of NFEC’s Limited English Proficiency Plan, dated August 2017 is included here. This Plan has been reviewed and approved by NFEC’s Board of Trustees and outlines the steps that have been taken by NFEC to assist LEP individuals in accessing NFEC’s services and programs.

 

Limited English Proficiency Complaint Procedure

Limited English Proficiency Complaint Procedure (See Policy 1.13, Limited English Proficiency Program and the associated complaint form) for those LEP individuals within NFEC’s service area. The complaint form can be used to offer comments and to report any problems relating to access of NFEC’s essential services.

 

What Language Do You Speak?

To aid LEP individuals seeking essential services from NFEC facilitate communication, with NFEC staff, we have provided a “Speak” reference form.

 

Contact Us

NFEC’s LEP Compliance Officer is its Director of Administrative & Office Services, Mrs. Lisa Dailey. Any interested party may contact NFEC’s Compliance Officer by calling (580) 928-3366.

Powered by Touchstone Energy Cooperatives Logo